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Professional Certificate in Customer Relationship Management

Customer Relationship Management is the core business strategy that integrates internal processes and functions and external networks to create and deliver value to targeted customers at a profit.
This program will equip you with a thorough professional training and certification in Customer Relationship Management.

Putting the customer first is one of the most valuable strategies for building a business, hence the need for sales and customer services training courses.

Satisfied customers become repeat customers and often increase their spend; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.
Customer Relationship Management Training(CRM) is one of the most important components for sustenance and growth of an organization.

With the advancement of software technologies, significant progress has been made in designing and managing CRM systems. These efforts envisage facilitating better customer interactions and greater understanding about customers; thus helps an organization build competitive advantages.

Training Course Include

  • An understanding of the key skills needed to carry out a successful customer relationship service
  • A comprehensive understanding of the processes involved
  • A strong understanding of software components in different CRM systems
  • Training and exam preparation from a Professional Customer Service Trainer
  • Professional exam and certificate (on passing the exam)
  • Detailed course manual
  • Refreshments

What are the benefits?

After successfully completing this course, participants will be able to:

  • Meet customer needs more effectively by understanding specific customer requirements
  • Conduct effective customer profile analysis
  • Implement effective targeted marketing communications aimed specifically at customer needs
  • Create value for organizations and customers
  • Analyse the different components of a CRM plan


  • Young professional (NYSC): 8000

  • Professionals: 20000


  • 15 Hours

Contact Us!

Sansvid M. International

Offices Nationwide

Tel: +234-(0)-907-279-8166